nbn modem clicking non stop red light flashing no internet

[chivazone]

Hi,

I have been with TPG for more than 10 years and very very dissapointed with their customer support.

Called the phone line twice and after 51 mins on hold, I gave up.

Have tried to trouble shoot the NBN modem:

1. uplugged and left for 5 mins and replugged power
2. reset and reset and reset via the pin hole
3. none of them works

Can anyone please help as we need internet for work.

My customer ID is xxxxxx.

[Anonymous]

Hey, chivazone

Welcome to the community!

Thanks for raising this to us, we're able to locate the account using the given details. We can confirm that the issue affecting the service are now under assessment of our Engineering Team.

We will chase this with them for additional reference on the ongoing investigation, expect an update via SMS or Phone call when it becomes available.

Regards,

 

Hi,

I have been with TPG for more than 10 years and very very dissapointed with their customer support.

Called the phone line twice and after 51 mins on hold, I gave up.

Have tried to trouble shoot the NBN modem:

1. uplugged and left for 5 mins and replugged power
2. reset and reset and reset via the pin hole
3. none of them works

Can anyone please help as we need internet for work.

My customer ID is xxxxxx.