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network authentication

Sarbjeet95
Level 2
hi still my wifi is not working, its internet light is off which means network is not authenticate how fix it
5 REPLIES 5
RajenS
Moderator

Hi  Sarbjeet95,

 

Welcome to TPG Community!

Did you move to new adress?

Sarbjeet95
Level 2
no but previously due to some reason i m not able to pay bill they first cancel my link then re join it
RajenS
Moderator

I can see your modem got sync, but no authundication. 

try to configure the modem by manually by using your user name and password. 

 

thanks 

Sarbjeet95
Level 2
but how to do that can u plz suggest little bit thank you
david64
Level 10

New Connection Setup Help

Just click on the purple boxes as you go through.

What type of service?

NBN/ADSL/FTTB?

etc

It will show you how to check username and password.