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no internet connection

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beautifulsuzieq
Level 2
I have received my router this morning and plugged it in. How long til i have internet connection as my previous provider cut it off 2 days ago.
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @beautifulsuzieq

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

I've managed to locate your account using your Community dettails and have detected that your internet is already up and running. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

 

 

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @beautifulsuzieq

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

I've managed to locate your account using your Community dettails and have detected that your internet is already up and running. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

 

 

View solution in original post