Hello. I am getting multiple dropouts since late December. Nothing has changed on my side as to how everything is connected or configured. I would like to check if I have the latest firmware for my modem.
Hardware Version: Archer VR1600v v1 00000000
0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
I've managed to locate your account and can confirm that your modem has the latest firmware.
Also, I believe that a ticket has been lodged to our Engineering Team to check for any connection issues.
Please ensure to leave the modem connected and turned on for remote testing purposes.
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