no internet

[VincentWeiShen]

since friday no internet，tpg support call me to reset my modem，my install guide is gone，how I set up my modem？username and password same with tpg username and password？username need to add .com.au ？my plan is fibre to the building ，please help me

[BasilDV]

Hi @VincentWeiShen 

Have you checked if your service is affected by an outage?

How to Check for NBN Network Outage

If not, please send us a private message with your account details.

BasilDV