Get online support
Have been waiting over a week for my device to be upated to the latest firmware
I have a vr1600v2 still on firmware version 0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n
Rang up and they didnt have my modems MAC address corretly listed in the system so thats why it wasnt auto updating. They said they had issues trying to your system updated to use my correct MAC address and a week later sitll not done
This is quite annoying as the firmware I am using has known wifi issues so I need it resolved. Thanks
Hi @icanfly,
We'd be glad to assist you in updating your modem to the latest firmware.
Let us have your Customer ID or username via private message so we can pull up your account.
Regards,
Ahra_G