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replacement Arris cable modem after storm

Level 2
Long story short, my cable modem is dead after recent storm activity. Tried testing with another power adaptor - no good.
2x calls to NBN and they essentially asked me to also log with my ISP.

Raised it on the 16th via tpg app - no response. Called tech support to flag it - customer service was horrible and couldn't get a ETA or time for help. No email or reference after either.
So frustrated I lodged a complaint to the TIO ombudsman.
I just want a replacement! Shame I'm on HFC and locked in with MAC otherwise I'd just source something else.

Can anyone help follow up or drive a technician to come and drop off a replacement modem?

Hi @Yippykiyay


We'd like to check on what we can arrange for you.


Just send us a private message with your account details and we'll take it rom there.



Level 2
Thanks - DM incomming