speed upgrade

davehelen8
Level 2

Hi you emailed me a while ago saying you have upgreaded my speed from the 100mbps plan I was on to a 200mbps this was complimenty till I think it was june but my speeds have only just managed high 80mbps.

Can you shine some light on what this was all about please.

Regards

David

3 REPLIES 3
Shane
Moderator

Hi @davehelen8 ,

 

Thanks for raising this to us, what device(s) is getting 80mbps? Please post a screenshot of speed test on this thread preferrably using a desktop/laptop connected via LAN/Ethernet cable also send me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@davehelen8 wrote:

Hi you emailed me a while ago saying you have upgreaded my speed from the 100mbps plan I was on to a 200mbps this was complimenty till I think it was june but my speeds have only just managed high 80mbps.

Can you shine some light on what this was all about please.

Regards

David


 

davehelen8
Level 2

HI SHANE I AM USING A DESK TOP THROUGH A NET GEAR D7800 ROUTER VIA FIXED LAN ON THE 1000MBPS PORT AND COMPUTER DRIVERS SET TO 1000MBPS SETTING.

 

REGARDS

DAVID

BasilDV
Moderator

Hi @davehelen8

 

We'd like to look into it for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV