speed upgrade

[davehelen8]

Hi you emailed me a while ago saying you have upgreaded my speed from the 100mbps plan I was on to a 200mbps this was complimenty till I think it was june but my speeds have only just managed high 80mbps.

Can you shine some light on what this was all about please.

Regards

David

[Anonymous]

Hi @davehelen8 ,

Thanks for raising this to us, what device(s) is getting 80mbps? Please post a screenshot of speed test on this thread preferrably using a desktop/laptop connected via LAN/Ethernet cable also send me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@davehelen8 wrote:

Hi you emailed me a while ago saying you have upgreaded my speed from the 100mbps plan I was on to a 200mbps this was complimenty till I think it was june but my speeds have only just managed high 80mbps.

Can you shine some light on what this was all about please.

Regards

David

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[davehelen8]

HI SHANE I AM USING A DESK TOP THROUGH A NET GEAR D7800 ROUTER VIA FIXED LAN ON THE 1000MBPS PORT AND COMPUTER DRIVERS SET TO 1000MBPS SETTING.

REGARDS

DAVID

[BasilDV]

Hi @davehelen8

We'd like to look into it for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV