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speed upgrade

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hi, just completed an upgrade request from 12Mb plan to a 50Mb plan. I can't find any extra info but am making the assumption that a new modem will be shipped to me - is this the case?

1 REPLY 1
Moderator

Hi @gayleandjim,

 

Welcome to TPG Community!

 

In upgrading your NBN plan, there's no need for a new modem/router. Your current modem/router can handle any NBN speed tier.

 

There's no new modem included for upgrading the NBN plan.

 

Kind regards,

BasilDV