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hi, just completed an upgrade request from 12Mb plan to a 50Mb plan. I can't find any extra info but am making the assumption that a new modem will be shipped to me - is this the case?
Welcome to TPG Community!
In upgrading your NBN plan, there's no need for a new modem/router. Your current modem/router can handle any NBN speed tier.
There's no new modem included for upgrading the NBN plan.