Hi @ellabrindley5 . On your computer, do ipconfig command, or, on wifi device, tap the connection, to show the ip address of your device. It will usually be like 192.168.x.y.
The router's address will then be 192.168.x.1.
Put this address into your browser.
@ellabrindley5 . From your computer, can you ping the ip address of the VX420?
If that works, try telnet VX420ipaddress 80
Insert VX420 ip address in the command above.
You should get a blank window when Windows connects to the web server.
Press enter a few times to exit.
If ping fails or telnet fails, there is a problem with VX.