I just bought an NBN100 contract and got the modem. I followed the instruction inside the modem package box about the setting up. I believe that I have connected all the cables correctly with the NBN box. But when I tried to use the internet, a window popped up and said: "Your newly installed broadband equipment is waiting to be automatically configured." The status of my NBN box is normal. I waited for several hours, but it seemed the modem would keep this status forever. During the waiting time, I have tried to restart or reset the modem, but it did not work.
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We were able to locate your account using your Community details and understand that you've been in touch with our Tech team.
The service is now online after the configuration that was performed.
Let us know if you need further assistance.