upgrade firmware on Huawei HG659 / Packet Loss

[nickfrazzica]

hi can someone please help me upgrade my firmware been having lots of trouble with packet loss. any tips?

Product type:

HG659

Device ID:

00E0FC-J3N8W16B16002876

Hardware version:

VER.B

Software version:

V100R001C216B111

System up time:

0 days 0 hours 34 minutes 16 seconds

[Ahra_G]

Hi @nickfrazzica, 

Welcome to the Community! 

I've sent a request to update your modem's firmware. We'll be in touch as soon as it's done. 

Cheers! 

[Ahra_G]

Hi @nickfrazzica, 

Your modem's firmware has been updated successfully. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers!