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upgrade firmware on Huawei HG659 / Packet Loss

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Level 1b
hi can someone please help me upgrade my firmware been having lots of trouble with packet loss. any tips?
 
Product type:
HG659
Device ID:
00E0FC-J3N8W16B16002876
Hardware version:
VER.B
Software version:
V100R001C216B111
System up time:
0 days 0 hours 34 minutes 16 seconds
2 REPLIES 2
Moderator

Hi @nickfrazzica

 

Welcome to the Community! 

 

I've sent a request to update your modem's firmware. We'll be in touch as soon as it's done. 

 

Cheers! 

Moderator

Hi @nickfrazzica

 

Your modem's firmware has been updated successfully. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers!