@Sunnie MyFlorida Family Access wrote:
Hi
I connected to TPG 5G home Internet on 11 Oct. The whole day the internet worked very well. Then when I woke up on 12 Oct, I lost all internet connection.
I rang the technical support in the morning and was told that there was an outage and to try logging in again at 5pm AWST. I tried again at 5.05pm and still was not able to get internet. I rang the technical support again and spoke to RJ who walked me through turning on and off the modem, hard set the modem and restarting my computer. I still could not get any internet connection on my PC which is connected to the LAN line. Strangely enough my mobile phone seems to work using Wi-Fi. I made sure I turned off my Mobile Data to test this.
Another problem I encountered is I am not able to log into the modem now. I put on the username and password as stated at the back of the modem and it kept saying wrong username/password. It worked fine the day before.
RJ said this problem has been escalated and someone will be in touch with me. Can someone please help? It has been a difficult day for me not having an internet connection available for me to work. I did not get a case number so I really hope this has been escalated.
Your prompt response will be greatly appreciated.
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