I almost don’t know where to begin with this, but in short:
1) After months of back and forth, I finally had my HFC connection good to go. Two days later, it stopped. No signal.
2) My neighbour knocked on my door and advised that when my connection went in, he lost his Foxtel. His tech explained that the NBN civil contractors had simply yanked his cable out because there weren’t enough ports to service both our property and his, in the relevant external pit
3) I’ve now been advised by TPG that a tap upgrade is required. The NBN engineer who came over to trouble shoot shook his head, and said ‘they can take weeks to sort these issues out’.
4) It has now been three weeks, and sure enough, the situation is unresolved. NBN Support is simply advising TPG the same thing every time they enquire; ‘we are unable to provide a remediation date.’ I therefor have no idea whether it will be another day, a month, or a year.
Has anyone else experienced this? Does TPG have any obligation to provide assistance or an alternative service?
In find the situation to be utterly unacceptable; and in this instance, at least, it seems to be entirely NBN’s ‘fault.’
Thanks,
Daniel
