Account Activation

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Level 1b

Hi there,

I've recieved a text saying my installation has progressed however your website says that my connection hasn't been activated as yet. Could someone please provide me an update as to when i can expect this to be done?

6 REPLIES 6
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Moderator

Hi @Simonc83 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Simonc83 

 

Your NBN-FTTC 50/20 install is progressing.

There is a self install component to it that you will need to complete.

 

You need to unplug ALL existing phones, modems from the phone line, and setup the NBN NCD to the old modem socket.


You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

 

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Level 1b

I've done that however the NBN Connection doesn't seem to get a connection. The lights keep flashing but won't hold a connection.

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Moderator

Hi @Simonc83 

 

I have escalated this to our engineers for further investigations.

Someone will call you ASAP within 48hrs.

 

Thanks,

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Level 1b

I just recieved another text message telling me to connect my NBN modem to activate, however i continue to be unable to connect. The lights on the modem keep flashing.

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Moderator

Someone will call you about it.

 

But.... are you sure you have th NBN NCD connected to the socket?

What are the 4x blue lights doing?

 

The modem is different. There are 2x devcies to connect.