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Account Cancellation failed

Level 2


i have to cancel the NBN service from 30/03/2020, but i am unable to cancel my plan via phone or chat.

I sent cancel email to support team, no response.

I also speak to online chat support agant, they just told me my case will be transfered. but after that,

no response!! I spend two days on this problem!! waited 10 hours !! all dialog was close in the end!!!


The customer support team is really really bad bad bad!!! i refused to pay any bill after March!! i have already try my best to contact TPG to cancel the service!!!! but they are not contactable!!!!!


How can they close the email service during these days. I don't have time waiting in front of computer to wait for their response!

there is no response at all!!!!!