Activation no nbc supplied

[glykeria246]

hi I was sent the modem however i dont have an nbc device therefore I cannot activate my modem what should i do?

[BasilDV]

Hi @glykeria246

Welcome to the Community!

We were able to locate your account and learned that your address was tagged under the service class 34.

This means that the NBN NCD box has been installed in the location.

If you can't locate it, we'll advise our NBN Provisioning team and have a case manager contact you to further discuss this.

BasilDV