The general time frame of the installation/activation of the NBN service may take 2 to 30 calendar days.
Since there was an active NBN service that NBN Co detected in the address, they need to make sure that they are working on the correct address which is why they require you to send a POD (Proof of Occupancy Document).
We will chase this with our Provisioning team to provide you further updates with the order.
We understand that your Case manager has been in touch and was advised that the activation of the service will take 24 to 48 working hours.
Should you require further assistance, please let us know.