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FTTC NBN no internet connection, all NBN lights solid blue

Level 1a

Received new TPG modem, and plugged it to NBN box. Get solid blue lights for power, connection, DSL and LAN on the NBN box. WAN power and both wifi lights on the modem but no internet light. Customer ID: xxxxxx.


Hi @torabora851,


Welcome to TPG Community!


We have located the account using the details you have provided. We have checked the status of your service and it shows connected for more than an hour now.


Let us know should you need any assistance. Thank you.