Hi @DaleRach,
Welcome to the Community!
I have since sent a request to update your modem with the latest firmware.
Furthermore, I would recommend to check on this Community article to see if it will help improve your connection:
Troubleshooting a Slow Internet Connection
I will confirm whether the update has been done as soon as we hear from our Technical team. Once done, I will also check the status of your connection whether it has improved or not.
Feel free to let me know should you have further queries.
Cheers!
