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Auto configure not updatong

Level 2
Recieved an sms this afternoon asking me to plug my modem in for the initial install.
First blue light was on, second blue light was flashing for an hour and a half, other two lights were off. See attched pics.
I reset the modem and the same thing happened.
Please assist.

Hi @legudi17 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community