Bad connection

[Kamcclure29]

Hi team
We had nbn installed a few months ago and since then our internet has been worse than before

Our speed is slow and connection drops our daily

Require help with this or will move providers

Thanks

[Riezl]

Hi @Kamcclure29 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi@Kamcclure29 , we'd like to arrange one of our technical specialists to contact you for further assistance. Please PM us your best contact number and most convenient time to receive a call.