Welcome to TPG Community!
We're sorry to learn that you are having issues with the service.
We'd certainly like to check the status of your connection however I'm unable to locate your account using your Community details.
Kindly send your TPG Customer ID or service address via private message so we can assist you accordingly.
Thanks for sending us your details. We'd like to arrange a call from one of our Provisioning Case Manager for further investigation on the ongoing NBN installation.
We recommend to keep your ADSL2 modem/router connected while waiting for the installation to be completed. Let us know your best contact number and preferred time.
Thanks for sending me your contact details. We'll have our Provisioning Team contact you on Monday between 5-6PM AEDST. Make sure to keep your mobile phone available for the call and let us know how it will go.