Level 1a

I am unable to receive calls from UK. They can not call my landline. They are receiving a COA0163 error message saying they are not able to call. TPG complaints are not able to fix it so can someone else help me?



Hi @auswoodco ,


Welcome to the community!


We'd love to help get to the bottom of this, we'd like to confirm what troubleshooting has been done.


In the event that you have not yet perform a troubleshooting here is an article that you may find helpful Troubleshooting Problems with TPG Home Phone Calls .


In the event that the issue still persist, please send me your account details (Username/Customer ID together with the address on file).


For reference: How do I private message (PM) in the community