No NBN connection device

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Level 1b
There's no NBN connection device at my property. Please advise me why this didn't come with modem?
2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi

 

The reason you were not shipped the NBN Connection box was because there has been a previous FTTC installation at your unit.

Prior tenants are not supposed to take this connection box with them when they move out.

 

I have escalated this to TPG NBN Installations and they will get in contact shortly.


Regards,

Peter