No NBN connection device

[mhegarty19]

There's no NBN connection device at my property. Please advise me why this didn't come with modem?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

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Regards,
Peter

[peter_k]

Hi

The reason you were not shipped the NBN Connection box was because there has been a previous FTTC installation at your unit.

Prior tenants are not supposed to take this connection box with them when they move out.

I have escalated this to TPG NBN Installations and they will get in contact shortly.

Regards,

Peter