Cable error 8180

[bafoley1965]

Wife and I have tried the log onto home computers however both keep having cable error 8180 appear. Checked all cables connected to modem, even replaced cables. Rebooted modem.. Even reset modem. Still same error. Getting frustrated. Now on phone to help. Gggrrr

[Ahra_G · Accepted solution]

Hi @bafoley1965 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

Recent update on your account showed that the issue is now raised to our Engineering Team for further investigation. 

Updates will be provided via phone call or SMS. 

We apologise for the inconvenience. 

Regards,

Ahra_G