Hi @Thinn
Welcome to the Community!
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support.
We were able to locate your account using your community details and understand that your service was affected by an unplanned NBN network outage.
This has been resolved and can detect that the modem is already connected for almost a day now.
If you need further assistance, please let us know.
BasilDV
