Cable error 8180

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bafoley1965
Level 2
Wife and I have tried the log onto home computers however both keep having cable error 8180 appear. Checked all cables connected to modem, even replaced cables. Rebooted modem.. Even reset modem. Still same error. Getting frustrated. Now on phone to help. Gggrrr
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @bafoley1965 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Recent update on your account showed that the issue is now raised to our Engineering Team for further investigation. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G

 

 

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @bafoley1965 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Recent update on your account showed that the issue is now raised to our Engineering Team for further investigation. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G

 

 

View solution in original post