Can’t activate NBN

[wwtxyhome]

Power light is blue, connection light is blue blinking, others are none. My ID is:**********

[KarlB]

Hi @wwtxyhome 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

Regards,
Karl

[KarlB]

Hi @wwtxyhome 

Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on?

Regards,

Karl

[wwtxyhome]

Connection is correct. Router is power on. Modem is power off.

[KarlB]

Hi @wwtxyhome 

I'm not picking up the NBN NCD when I ran my test. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[wwtxyhome]

I tried again, but it didn't work. The connection light is still blue and blinking.

[BasilDV]

Hi @wwtxyhome

We understand that our NBN Provisioning case managers were able to get in touch and reserved an NBN technician that will help with the installation/activation of your NBN service.

Stay safe and have a good day.

BasilDV