Can't change installation date

[Ran]

Hi,

I've tried to change my installation date several times online as well as responding to the text asking to confirm my date to say I won't be home, and I just keep getting messages saying that someone will be in contact with no one ever calling.

My installation date is supposed to be 27/01/2020 but no one will be home this day, I need to change this to a later date.

Thank you

[Ahra_G]

Hi @Ran, 

For rescheduling of NBN installation, we normally require at least 3 working days before your scheduled installation date to avoid any additional fees.

One of our Case Managers will get in touch with you today via phone to assist in rescheduling your appointment. 

Regards,

Ahra_G

[Ahra_G]

Hi @Ran, 

Based on recent update, a service request has already been raised to NBN Co. 

Further updates regarding your installation will be sent via email. You may also check the status through this link: Installation Status 

Regards,

Ahra_G