Can't connect to 5Ghz with an Archer 1600 modem

[haywardj]

I have FTTC and can access 2.4Ghz via my Archer 1600 modem but not 5Ghz. The advance setup on the Modem shows 5Ghz available but when I connect my iphone or any device it says not internet connection.

Could someone please advise if the modem is faulty or my settings are incorrect.

[Riezl]

Hi @haywardj ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Hi @haywardj ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Anonymous]

Hi @haywardj,

Thanks for sending us your details. I was able to locate the account using your given details and ran an initial test, the result shows no line fault. Please try to perform factory reset on the modem/router. Let us know how it will go.

Regards,