Welcome to TPG Community!
We have located the account using your community details.
As per checking, you NBN service is not yet installed and activated. This is the reason why your internet is still not working.
The standard installation time frame for this type of service normally takes 2-30 calendar days.
We haven't received an installation date from NBN Co. yet, but we will make a follow up with our Accounts Team to chase this matter.
You may also track the status of your NBN order here: www.tpg.com.au/install
As soon as the installation date is confirmed, you will also receive an update via email.