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Moved house 5 weeks ago, TPG told me to upload occupancy document now, can I just cancel my service?

Level 2

I moved house 5 weeks ago, and still haven't got any updates from TPG. Today I called 131423, the case officer told me I need to upload a proof of occupancy.  I just wondering why not telling me the very first day? 

Should I wait for another 2-30 business days? Can I cancel my service and get my money back?


Hi @yanzhengdao,


Welcome to TPG Community!


We apologise for the inconvenience and understand your frustrations regarding the delay in your NBN installation.


Soon all of Australia will be connected to the NBN and while in many cases there is a smooth transition we apologise that this was not your experience.


We acknowledge the complexity of certain installations which can lead to unforeseen delays, which all internet providers are reliant upon NBN Co.


We'll raise this with our Service delivery team and they'll be in touch via SMS or Email for further updates.


Kind regards,