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Cancel pre registration for NBN

Level 2
I was called last week to pre register for NBN. I agreed but after doing some research I’ve found this isn’t the best option and I would like to cancel my pre registration. How do I do this?

Hi @clarecah,


Welcome to TPG Community!


We have located an account using your community details, but we'd like to make sure that we'll be working on the right one.


Please PM us your TPG customer ID, username and address.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Got your details via PM, @clarecah


We regret to know that you no longer wish to continue with the registration. I will send a request to the relevant department to attend to your request. 


Should you require any additional assistance, please don't hesitate to let us know. 


Thank you.