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Cancelation of nbn service

Level 1a


Im moving out this month and need the nbn service canceled. I searched for an online method but haven't found any! furthermore, i'm not on a contract.

Thank you.


Hi @vishwa, we're sorry to know that you'd like to cancel the service. We have tried to locate the account using your community details, but we were unable to find a match. 


Please PM us your TPG customer ID, username and address together with your best contact number and most convenient time to receive a call.


To send a PM, please refer to this link: How do I private message (PM) in the community


Hi @vishwa ,


Thanks for sending us your details. We arranged a call from one of our Account Specialists tomorrow between 12-4PM AEST.


Make sure to keep your mobile phone available for the call and let us know how it will go.




Hi @vishwa,


Please expect a call from one of our Account Specialists today within 30mins-1hr from now. We apologise for the delay, our team is currently receiving a high volume of calls.




Hi @vishwa


We've seen that you have been in contact with one of our Account Specialists and discussed details in regards with your cancellation request.


Let us know should you require further assistance.