Cannot connect to Interent

ye06162000
Level 2
You guys ask me to plug my modem, but I have not received an email about which port is active, i wonder what i need to do now
5 REPLIES 5
BasilDV
Moderator

Hi @ye06162000

 

We'd like to look into the account and see what's the update with your service.

 

Kindly send us a PM with your account details.

 

BasilDV

ye06162000
Level 2
I have sent you my details
hanan1
Level 2
I don’t have internet in my apartment in 8/14 percy st St Albans
raddle36
Level 2
I am in St Albans and haven't been able to connect to internet since lunchtime today
Shane
Moderator

Hi @raddle36 & @hanan1 

 

Let us help check what causing issues with the connection and get to the bottom of this. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

 

Regards,