Hi - taken awhile to get back to this. I'd just like to say how impressed I was with the service from TPG on this issue.  Initial CSO was very helpful and thorough. Once it was referred to engineer the NBN people were booked in for the next morning at 8.00am (!!).  NBN subbie showed up on time and was very thorough, even though he said he could find no problem and it was probably the modem, he went back out to the 'pit' and replaced connectors/cables which fixed the problem.   TPG rep. rang later in the day to confirm all was ok and agreed to give it a another 24 hours to confirm which he did.   Well done TPG ... View more