Charged $10 Delivery Fee - Modem Picked up

[saeen]

hi 

Have registered for NBN installation,,, picked up modem from North Ryde office but still charged $10,,,

its been a week but no refund,,, got an email about a week ago that $10 is credited but cant see refund... 

any idea how long does it take for refund or will it be adjusted to my monthly payment... 

[Riezl]

Hi @saeen,

Welcome to TPG Community!

We have located the account using your community details and we'd like to investigate what happened.

We'll have an account specialist contact you before 12PM NSW Time and discuss the matter.

Should you have a preferred contact number and time, please send it via private message. Thank you.