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Check line sync speed for my NBN connection

nguyenvq
Level 3
Level 3
‎25-01-2020 04:43 PM
Hi TPG
Could you run the line sync speed check for the maximum speed for my FTTC connection please.

Thank you
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4 REPLIES 4
Anonymous
Not applicable
‎26-01-2020 04:05 PM

Hi @nguyenvq, the actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

We have received your PM and we have arranged one of our senior technical specialists to contact you tomorrow between 11AM and 12PM NSW time to address the speed issue.

 

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nguyenvq
Level 3
Level 3
‎26-01-2020 04:35 PM
Hi Riezl

Thank you. Hope to hear from the technician soon.

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Anonymous
Not applicable
‎26-01-2020 04:44 PM

Not a problem, @nguyenvq. Our Technical Team has acknowledged the contact request and one of our senior technical specialists will contact you tomorrow. Thank you.

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Anonymous
Not applicable
‎27-01-2020 01:33 PM

Hi @nguyenvq, we can see that one of our senior technical specialists has been in touch and was able to confirm that the service is now properly working.

 

Should there be any issues, feel free to message us. Thank you.

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