Hi Team,
I had raised a complaint with NBN CO and got below response.
I know the most appropriate way is to let you guys do the follow-ups, but I just tried from my end to get some details:
FYI, received the below response:
"
Hello Manish,
Thank you for your enquiry to nbn. The reference number for your enquiry is 14930953.
Your address Unit 102 38-44 Pembroke St Epping NSW doesn’t appear to be within our internal addressing system. During the development of new estates or properties developers, builders and property owners have the option to lodge applications with telecommunication providers, such as nbn for the provision of telecommunications network infrastructure.
As your address is newly established, you will need to apply to nbn so we can determine if your new premises is eligible to receive infrastructure on the nbn™ network.
To do so, we’ll need the submission of a development application to advise us that construction is taking place at your specific address. Without an approved application, the nbn™ network cannot be provided to the estate or property. Please be aware that fees and charges will apply.
Once your application has been approved, our Developer Liaison team will reach out to ensure the required infrastructure is brought to your new property’s boundary line.
Your new development’s address will also be updated in our internal systems. This way, when your development is leased/tenanted, a phone and internet provider will be able to place an order for an nbn™ service. Please see the below link for the application:
https://www.nbnco.com.au/develop-or-plan-with-the-nbn/new-developments/submit-and-apply
It generally takes approximately 12 weeks for an nbn™ service to be ordered and connected at a new property. However, this is not a guaranteed time-frame as the process may take longer depending on a range of factors such as the complexity of the nbn™ access network build and roadworks, for example.
Alternatively, if your premise is not a new or recently built premises, you will need to request that your phone/internet provider raises a “missing address ticket” with our team.
Note: Please do not reply to this email. If you are in need of further support, please contact us via our check an existing enquiry webform.
Kind Regards,
Megan
nbn
"
I am not taking any action but I am hoping that you guys are taking care of this and raised the right ticket with NBN.
By the way, its seems it's going to take a very long time to sort this issue out. So there is no point in blocking my money. So requesting please refund my amount (activation +cancellation charge).
or please provide some other mode of internet..such as any sim so that I could upto some extent compensate with the internet challenge that I am facing right now.
Please help me in this regard.
