Get online support
Hi @alexellise,
Welcome to the community!
We're sad to know that about your experience with relocating your service. We'd like to take this opportunity to turn around your experience and get to the bottom of this.
To better understand the situation, we'd like to get your account details (Username/Customer ID) together with the address on file).
In case you need a reference:
How do I private message (PM) in the community.
Regards,