No modem

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Level 2

Hi,

At the end of March I attempted to have NBN installed at a metropolitan location, username 'kengdwildRivo'. However, our (regional) town had huge issues with our (regional) wireless link (thanks lightning/NBN!) and phone issues (thanks Telstra!) so couldn't coordinate with the install team.  Yesterday I spoke to your helpdesk and apparently a modem delivery was attempted, then returned. No 'pick up from depot/post-office'  notice was left. 

 

Could you please initiate a new modem delivery and give me an idea of the ETA, as we have a tech scheduled to install on the 17th July and I may need to re-schedule.

 

Thanks,

Ken

 

 

3 REPLIES 3
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Moderator

Hello kengdwild,
Thank you for your message and for being a part of the TPG Community.
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Regards
PeterW
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Highlighted
Moderator

Hi

 

I have forwarded your issue about the modem to out NBN Installation team.

They will give you an update and will know about ETA's.

 

Regards,

Peter

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Level 2

Thanks Peter...