Get online support
This article will help you if you would like to reschedule your TPG installation for your NBN, ADSL2+ or FTTB service to a new date.
How To Check or Reschedule Your Installation Appointment
For NBN services
Tip: If you're not sure what your TPG userame is, click Find My TPG Username below:
For ADSL2+ and TPG FTTB services
→ How To Find Your Username
Check for an email from TPG confirming your order was received.
Here is an example for a TPG NBN service:
From: TPG Internet
Subject: TPG NBN Bundle Order Received
Alternatively, if you know your 7 digit Customer ID, log into TPG My Account and your username is displayed on the usage screen at: https://cyberstore.tpg.com.au/your_account/index.php?function=checkaccountusage_new.