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Check or Reschedule Your TPG Installation via tpg.com.au/install

Community Manager

This article will help you if you would like to reschedule your TPG installation for your NBN, ADSL2+ or FTTB service to a new date.

 

How To Check or Reschedule Your Installation Appointment


For NBN services

 

  1. Visit https://tpg.com.au/install
  2. Type your TPG Username in the Username box and press enter on your keyboard
  3. Click the red "Reschedule Appointment" button
  4. Enter your billing post code

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  • Select your new appointment and click "Reschedule Appointment" to confirm.
  • Confirmation will be displayed immediately on-screen. We'll also SMS and Email you to confirm.

 

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Tip: If you're not sure what your TPG userame is, click Find My TPG Username below:

 

 

 

For ADSL2+ and TPG FTTB services

 

  1. Visit https://tpg.com.au/install
  2. Type your TPG Username in the Username box and press enter on your keyboard
  3. Click the red "Reschedule Appointment" buttonimage.png

     

  • Fill in all your details on the Reschedule Your Installation form. Select a new requested installation date. Please note that your request will need to be at least 4 working days after today's date.  
  • Then click Submit.
  • TPG Service Delivery will contact you to discuss your reschedule request within 24 hours. We'll endeavour to accommodate your request within our wholesaler's availability.

 

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  • IMPORTANT: Your installation date has not been changed until we contact you to confirm. Your original installation date still remains until we confirm with you.

 

Tip: If you're not sure what your TPG userame is, click Find My TPG Username below:

 

 

 

 

 

→ How To Find Your Username

Check for an email from TPG confirming your order was received.

Here is an example for a TPG NBN service:

 

From: TPG Internet

Subject: TPG NBN Bundle Order Received

 

 

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Alternatively, if you know your 7 digit Customer ID, log into TPG My Account and your username is displayed on the usage screen at: https://cyberstore.tpg.com.au/your_account/index.php?function=checkaccountusage_new