Check or Reschedule Your TPG Installation via tpg.com.au/install

[v_duong]

I am trying to reschedule my NBN installation to next week but I keep ringing TPG on 13 14 23 and no one is picking up and the link to reschedule online is not working.

They texted me last week to confirm and I texted back NO but they still ignored my text reply.

I also wanted to know if I go ahead and install NBN at my new home, does the internet at my existing home get cut off?

[plumptonparish]

I'm getting the same issue.

[David_M]

Hi @plumptonparish 

Thanks for your query!

What exactly is the issue you are having? Can you let me know.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[kuancindy]

The NBN technician came and found that there is connection from the street to the house (FTTC), this morning. Now I have not received any update from NBN or TPG on the next scheduled appointment. In addition there is NCD. What should one do?

[Anonymous]

Hi @kuancindy,

Welcome to the community!

We'd love to help and raise this to our NBN Provisioning team for urgent handling and investigation. Please send us your account details (Username/Customer ID together with the address on file).

In case you need a reference: 

How do I private message (PM) in the community.

Regards, 

[kuancindy]

Just message you. Thanks

[Anonymous]

Thanks for sending us your details. Please confirm your best contact number and preferred time tomorrow, we'll have our NBN Provisioning Team contact you for further handling and investigation.

Regards,