No modem

[kengdwild]

Hi,

At the end of March I attempted to have NBN installed at a metropolitan location, username 'kengdwildRivo'. However, our (regional) town had huge issues with our (regional) wireless link (thanks lightning/NBN!) and phone issues (thanks Telstra!) so couldn't coordinate with the install team.  Yesterday I spoke to your helpdesk and apparently a modem delivery was attempted, then returned. No 'pick up from depot/post-office'  notice was left. 

Could you please initiate a new modem delivery and give me an idea of the ETA, as we have a tech scheduled to install on the 17th July and I may need to re-schedule.

Thanks,

Ken

[PeterW]

Hello kengdwild,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

[peter_k]

Hi

I have forwarded your issue about the modem to out NBN Installation team.

They will give you an update and will know about ETA's.

Regards,

Peter

[kengdwild]

Thanks Peter...