Hi, I have received the worst service ever when trying to move house. I rang on the 16 June to advise I was moving house and asked if I needed to book an installer and was advised I did not as there was already NBN at the new property. I asked 3 times of this was definitely the case as I am currently working from home and do not have internet access. I moved into my new address on 3 Jul and despite being assured that the internet would be connected automatically it did not work. I rang again on 6 Jul to get help. After 1 hour of talking to 2 different agents and having to explain the situation twice as I was cold transferred they were still unable to resolve and booked a technician. I again explained that I had no internet access and needed this resolved urgently. I was advised I would get a call within 48 hours as it had been escalated. This did not happen and yest I was advised that someone would install on weds 15 Jul. I then got called today from an agent who said they would set it up over the phone deposit a technician being booked. They said they would need to call me back. When I tried to call back I had to speak to 2 different technicians neither of which were able to help me. So despite 5 phone calls and speaking to 6 separate operators I am still without internet and a technician is still booked for 15 jul. My internet has not been working for 2 weeks at my old address so I am now 1 month without the internet. I would like to be compensated for this period and also for the incredibly poor customer service I have received. As I said this is the worst service experience I have ever encountered for something that should be so simple.
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