Level 2
I spent over 4 hours in different chats to your online chat support team. I kept being told one moment please while I waited up to 15 minutes for your staff to reply. After I got replies, i kept getting told i was being transferred to a case manager and to remain in the chat. I waited more than 2 hours in 1 chat window and heard nothing. Not. A. Single. Thing.
So I start a new chat, get told I'm being transferred. Nothing. Again.
Then finally. I start a new chat, only to be told the case manager office is closed and I'd have to wait till the morning. I got told this after 10pm, my first initial contact with the support team was before 6pm and was continuous until the later time. I am extremely dissatisfied with this service. This is not how a customer should be treated. Hard times or not. It's not hard to put a little bit of effort into customer interactions when I'm also taking time away from my family to try and contact you people

Hi there heywoodconnor,



Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards