Connection issue

Level 2
After 6 hours in the chat and 3 hours on the phone I am in no better position. Long story short the modem isn’t configured and the rude Arlene customer Supercheap just cut me off and ended the chat

The problem remains.

I have a flashing optical light and an orange dnid 1 light

Hi @Dimech86,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this particular case, we ran an initial test to the service it shows connected to our network.

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.