TPG Community

Get online support

My NBN Wifi is available but no internet connection - correct set up checked

Highlighted
Level 2

We had our NBN connection completed last Wednesday.  It was working fine but stopped on Monday afternoon.  We can connect to the Wifi but no internet light showing on the modem.  On the NBN connection box it shows the blue power light, and only the blue link light comes on & off occasionally...IMG_5564.jpgIMG_5565.jpg

2 REPLIES 2
Highlighted
Moderator

Hi @Mrandmrswalton

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, our Engineering team lodged a fault with NBN Co and an NBN technician is booked to visit your premises to check your service. Further updates will be given by your assigned Engineer once an update becomes available.

 

BasilDV

Highlighted
Level 2
Thanks, that was the first thing I did. No outages. Finally got a hold of technical support, technician coming tomorrow to fix an issue outside the house.