Connection times

[patmac44]

After installation has occurred, how long does it take for TPG to activate my service?

[KarlB]

Hi @patmac44 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @patmac44 

Thanks for your PM. Your service should be activated.

Can you please confirm your equipment is connected like the below image? If you are able to take photos of your setup and attach that would be great.

Regards,

Karl

[patmac44]

Hi Karl,
Connected as in the picture. All lights (4) on NBN device green. No 'internet' light on TPG modem.
Thanks,
Pat

[KarlB]

Hi @patmac44 

Sounds like your modem is missing your username and password. Please see the guides below. Hopefully the guides below help, but I’m just about finished for the day so I have requested our helpdesk to give you a call later on tonight just in case.

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

If you can't recall what your TPG password is, you can get your password sent out from the link below.

https://cyberstore.tpg.com.au/forgot_password.php

Regards,

Karl

[patmac44]

Hi Karl,
Modem configuration completed and updated with my tpg details, however modem still showing no internet connection.
Thanks,
Pat

[KarlB]

Hi @patmac44 

I can see we have raised the issue to NBN. And we will update you within 12-24 hours.

Regards,

Karl